Refund & Cancellation Policy

1. Overview

Our fees are agreed in a written quote or plan and invoiced in INR plus GST. We want this to be simple and fair: you pay for work we have done and costs already incurred, and we refund what has not been used. This policy forms part of our Terms & Conditions.

2. Custom software, web, app, animation and content projects

• Before work starts: if you cancel, we refund the advance in full.
• After work starts: you pay for the work completed up to the cancellation date (measured against the milestones in your quote) and any third-party costs already paid. We refund the rest of any advance.
• Delivered and accepted milestones are not refundable.

3. WhatsApp automation plans

• One-time setup fee: covers account setup, configuration and onboarding. If you cancel before we begin setup, we refund it in full. Once setup work has begun, it is not refundable because the work is done, but if we cannot complete the setup for a reason within our control, we refund it.
• Yearly renewal (Basic or Standard): cancel before the renewal date to avoid being charged. A renewal that has started is not refunded for the unused months, unless we fail to provide the service.
• Meta's message charges are pass-through costs paid to Meta and cannot be refunded by us.
• If Meta rejects or restricts your account for reasons related to your business or content, the setup fee is not refundable. We will tell you what we can do to help.

4. Google Business Profile, SEO and AEO plans

• Monthly plans have no lock-in. Give us notice before your next billing date to stop future charges. The month already started is not refunded, since the work is done during that month.
• One-off audit: refundable in full if you cancel before we begin work; not refundable once the report is delivered.
• Because search engines and AI assistants decide rankings, we cannot refund because a particular ranking, traffic or lead target was not reached. We do refund fees for agreed deliverables that we failed to deliver.

5. Free audits

Free audits have no charge, so there is nothing to refund.

6. How to request a cancellation or refund

Email hello@nexteir.com or message +91 90279 97165 with your name, invoice number and the reason. We will confirm what is refundable within 5 working days. Approved refunds are paid to the original payment method (or bank account) within 7–10 working days. GST on refunded amounts is handled as the law requires, with a credit note where applicable.

If you think a charge is wrong, tell us first and we will look into it promptly.